• The study by WMG, University of Warwick and Blue Yonder examines how retailers have responded to the COVID-19 pandemic to ensure their survival
• The report highlights many points, particularly the need for human intervention as existing processes couldn’t keep up with changes in the markets
• Going forward future systems will need to be more robust and responsive, to increase speed and agility in the supply chain

The COVID-19 pandemic has changed the retail sector, a new study by WMG, University of Warwick, and Blue Yonder has examined how retailers have responded to the situation. The study identified the human vulnerabilities across the supply chain and the need for future investment in flexibility, visibility and automation to improve future resilience.

Retailers have faced multiple challenges during the COVID-19 pandemic. Retailers have experienced a combination of unprecedented demand for some particular